Last updated: 28/08/2026

At TMSwim, we want you to feel confident and comfortable in every piece you order. If something isn’t quite right, we’re here to help. Please read through our Refund & Returns Policy below.

1. Returns Window

You have 3 days from the date you receive your order to request a return or exchange.

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unused
  • In its original condition with tags still attached
  • In its original packaging

Items that do not meet these conditions will not be accepted, and will be returned to you at your own cost.

2. Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged, unless faulty or damaged on arrival:

  • Swimwear bottoms and full swimsuits (for hygiene reasons, if the hygiene liner has been removed or tampered with)
  • Earrings and other pierced accessories
  • Final Sale / clearance items (clearly marked at checkout)
  • Gift cards

We recommend trying swimwear on over your own underwear, without removing the hygiene liner, to keep your return eligible.

3. How to Start a Return

To request a return or exchange:

  1. Email us at tmswim8@gmail.com with your order number and reason for return.
  2. Our team will confirm your eligibility and provide return instructions, including the return address.
  3. Pack the item securely in its original packaging and ship it back to us.
  4. Once received and inspected, we’ll notify you of the approval or rejection of your return.

Please note: Return shipping costs are the responsibility of the customer, unless the item arrived faulty, damaged, or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Original shipping fees are non-refundable, except in cases of a faulty, damaged, or incorrect item.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

We’re happy to offer exchanges for a different size or color, subject to availability.

To request an exchange, follow the same process outlined in Section 3, and let us know the item and size/color you’d like instead. If there’s a price difference, we’ll follow up with payment details.

6. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 48 hours of delivery at tmswim8@gmail.com, along with photos of the item and packaging. We’ll arrange a replacement, exchange, or full refund, including any shipping costs, at no extra cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your card issuer or payment provider, as it may take some time before a refund is officially posted.
  3. If you’ve done this and still have not received your refund, contact us at tmswim8@gmail.com.

8. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us:

Email: tmswim8@gmail.com